How will you ship Colossalnana and the Smoothie Siblings? How much will it cost to ship?
Colossalnana ships flat, in a box, unstuffed, so you can fill him with whatever you like. Instructions will be included, and there is a zipper on it’s belly for easy opening and closing. No sewing required!
The Smoothie croconanas will ship already stuffed, in packages that will vary depending on how many you purchase. We have plenty of experience shipping both.
Shipping is not included in your pledge amount, as it will vary depending on how many items you pledge and where you are shipping your rewards. We will combine shipping costs through Backerkit at the time of your Survey, once you give us your mailing address and finalize your pledge.
International backers are responsible for any customs fees or additional taxes that may be incurred.
Last updated: May 14, 2024 20:53
What if I want something in addition to what I pledge?
You’ll be able to select any add-ons that have been unlocked during the campaign. We’ll be sending around surveys via BackerKit once the campaign is funded and over, you’ll be able to add any non-limited items then!
Last updated: April 09, 2024 14:21
How much will it cost to stuff a Colossalnana?
It largely depends on “what” you choose to stuff him with. It’ll take about 25-30 pounds of standard polyfill stuffing, which would cost roughly $75-100 (in the US). There are other, and more expensive options, this is just an estimate.
Last updated: May 06, 2024 15:00
Why can't I choose which croconana or colossalnana I want on my pledge?
When you choose a pledge or an add-on, it doesn’t specify which flavors, just a quantity of nanas that you are pledging to purchase. That’s because there are so many unlockable items, it is easier for you and us to collect that information once the Kickstarter is over and all the funded options are available! That way you don’t have to keep logging back in and changing or adding on different flavors once they unlock.
You can choose add-ons in Kickstarter, but we’ll also be sending around surveys via BackerKit once the campaign is funded and over. You’ll be able to specify which nanas you wanted in your pledge, and add on any unlocked nanas by name and color at that time as well!
Last updated: May 14, 2024 08:57
Can you ship to my country?
This Kickstarter will ship internationally to almost anywhere in the world, with few exceptions, We cannot ship to Russia, China, North Korea, Palestine, and Israel at this time. International backers are responsible for any customs fees or taxes that may be incurred. If for any extenuating circumstances we are unable to ship to your country outside of those limitations mentioned, we will promptly refund your pledge in full and notify you as soon as possible.
If you are uncertain if we can ship to your country, please message us before pledging and we will check to confirm the shipping availability for you.
Last updated: May 14, 2024 21:02
Current Estimated Shipping Date: March 2025
Last Updated At: 05/06/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.